YOUR QUESTIONS, ANSWERED

FREQUENTLY ASKED QUESTIONS

Don’t find what your looking for? Drop us an email and we’ll answer your query straight away: hello@move-physiotherapy.co.uk

  • Ahead of your appointment, if you have any relevant scans, reports or letters please send them to us via email in advance: hello@move-physiotherapy.co.uk

  • Yes, there is plenty of parking at the business park. You can park right outside! Here is a short video explaining how to find us: https://www.youtube.com/watch?v=OCwWhB79K_s

  • You should wear clothes that are loose-fitting and easy to move in. If your problem is from the hip down, a pair of shorts would be ideal. If you have a shoulder problem, a sports top or vest would be ideal so that your therapist can see the shoulder joint.

  • Online sessions follow the exact same sequence as in-person appointments. The only difference is that all treatment is exercise based. We actually find these appointments to be as, if not more, effective than in-person appointments because it enables you to take ownership of your recovery rather than feeling like you ‘need’ hands-on treatment, which is extremely empowering for you.

  • The typical appointment follows a sequence of assessment, treatment & rehabilitation. During the assessment we will make it crystal clear what we believe your problem is & how we plan to resolve it. Treatment & rehabilitation will be very engaging with our primary aim being that you leave with confidence and reassurance how to achieve your goals.

    After your appointment you will be sent a follow up email containing videos and details of all your exercises so you have no doubts that you are doing the wrong thing between appointments.

  • Typically you will feel absolutely fine, and have clarity on what your problem is and how to resolve it!

    Occasionally you may feel a little sore for a few days after your session, particularly if you’ve worked muscles that haven’t been worked for a while or if you needed a lot of hands on treatment in the first session. If that’s the case, please continue with your exercises and it will settle down within 48 hours.

    Sometimes, depending on the treatment you received, you may have slight bruising. If that’s the case please don’t panic – it’s just your body’s response to some of the hands on treatment and will disappear within a few days.

    If you have any worries or questions please don't hesitate to contact us.

  • If you booked through the online portal you will be asked to make payment on booking confirmation. Alternatively, you will be sent a payment link ahead of your appointment via email.

  • We are currently registered with; Aviva, Axa, Vitality, Bupa.

  • Appointments typically last 45 minutes.

  • There is 1 shallow step from the car park to the clinic. If this is a problem there is an alternative route we can use.